What is the company standard for MCP?

The company standard for MCP being 70% is based on the optimal balance that allows for effective service delivery while still ensuring that employees maintain high levels of performance and engagement. This standard is likely set to help the company achieve its operational goals without overburdening staff, allowing resources to be allocated effectively. By establishing a clear benchmark at 70%, the organization can consistently monitor and evaluate its performance, ensuring that team members are equipped to meet customer needs and organizational expectations.

This percentage reflects a commitment to quality service and efficiency, providing a framework within which employees can understand their targets and the level of performance that is expected from them. It’s a middle ground that encourages improvement and accountability while remaining realistic and attainable for most team members. This focus on a defined standard helps in assessing progress and implementing strategies for continuous improvement in service and satisfaction.