How should a staff member respond to a client who needs services?

Providing information about all services is the most effective approach when a client is inquiring about services. This response demonstrates attentiveness to the client's needs and a commitment to excellent customer service. By offering comprehensive information, the staff member can ensure the client understands the range of options available, which can help them make an informed choice that best suits their preferences.

This approach also fosters an environment of trust and openness, encouraging the client to engage with the services offered. It showcases professionalism and the desire to meet the client's needs immediately. Sharing full details about services can also lead to upselling or additional appointments, enhancing the overall customer experience and potentially increasing business revenue.

The other options do not provide the same level of service; directing the client to another staff member could create confusion, asking them to return later may come off as dismissive, and ignoring them outright is both unprofessional and detrimental to customer relationships.